Santa Clarita's Own Managed IT
There is a difference between someone you call when it breaks and someone whose job is that it does not. Most offices in the Santa Clarita Valley pay for the first and assume the second. This page sets out what runs every day, how you get counted, and the clauses that decide what can change after you sign.
What actually runs, every day.
Proactive is a word, not a service. Here is the work behind it, and the product doing each job.
Monitoring
Core infrastructure watched 24/7 for every managed client, per SLA Section 4: servers, network, security alerts. The point is not the dashboard. It is that a failing drive becomes a Tuesday afternoon rather than a Monday morning with the office standing around.
Patching
ManageEngine Endpoint Central handles operating system and third-party patching and vulnerability remediation on a schedule. Third-party is the part most offices miss: the browser, the PDF reader, the plugin nobody has updated since install.
Help desk
Live remote support during business hours by email or ticket, with a twenty-minute first response written into the agreement. After-hours is best effort at no extra charge, not guaranteed, and stated that way in Section 2 rather than implied by a 24/7 badge.
Endpoints and accounts
Device configuration and lifecycle, ESET PROTECT Elite on every managed machine, and the account work that eats a practice manager's week: new hires, departures, permissions, and the shared login nobody wants to admit exists.
Vendor coordination
We hold the phone for your EHR, practice management, imaging, and internet vendors, so the answer to who is responsible is one name instead of a conference call.
The monthly record
Support activity, resolution history, performance against the service levels, and proactive recommendations, per SLA Section 5. It lands in your Compliance Portal whether or not anything went wrong, which is the only way to know a quiet month was quiet on purpose.
Security layers sit alongside this work and are set out under cybersecurity. Encrypted immutable backup is not in the base tier, and lives on the disaster recovery page.
How you are counted, and why it matters.
The one question that decides whether two quotes are comparable.
Users and endpoints are different things
A user is a named individual with login credentials, and that is what the per-user rate is built on. A shared front-desk workstation, exam-room terminal, or imaging station is a supported endpoint, not an extra user.
A twelve-person office with twenty screens is a twelve-user engagement. Priced per device, it is nearly twice the bill for the same work.
Why it is in the contract
A definition that lives only in a sales conversation is not a definition. Ours is in SLA Section 10, so it reads the same before you sign and eighteen months later.
Ask any provider to put their counting unit in writing. If the answer moves when you ask twice, you have learned more than the number would tell you.
Our pricing calculator runs on these exact definitions, so its number is the number the agreement describes. That question, and seventeen more worth asking any provider in writing, are published free at Observe Adapt Protect.
What the first thirty days look like.
Onboarding is one fee, paid once, and it is the only up-front cost in the engagement.
Discovery
We document what you have rather than what the last provider said you had. Devices, servers, accounts, licensing, vendors, and where the data lives.
The honest read
A remediation plan out of discovery, including the parts nobody wants to hear. What is wrong is usually not your fault, and we say whose it was.
Deploy and remediate
The stack goes on every supported endpoint and the environment is brought to our security baseline. That remediation labor is inside the onboarding fee, not billed after.
Steady state
Monitoring, patching, and the help desk running, with the first monthly report in your portal and service levels measured from the ticketing system.
If discovery finds an environment materially different from what was scoped, we requote onboarding and get your written approval before work begins, per SLA Section 12. The clause that stops a surprise from becoming an invoice.
What it costs, and what you sign.
All of it is a promise until you can check it. The pricing calculator returns a firm number for your own environment before you speak to anyone, and all six agreements are published in full. Four clauses that decide what happens after you sign:
The per-user rates in the table above do not increase during the term of this Agreement. SecureLynx does not apply annual or inflation-based rate increases.
Shared devices (such as front-desk workstations, exam-room terminals, or imaging stations) are counted as supported endpoints under Section 11, not as additional users.
SecureLynx will provide the Client with its environment documentation, administrative credentials, and Client data in standard, machine-readable formats within twenty-five (25) days.
SecureLynx recommends hardware and third-party licensing but does not sell, resell, purchase, or mark up either. Client purchases directly, holds the vendor relationship, and owns what it buys outright.
Read them in context rather than trusting the excerpt. The agreement is month-to-month with 30 days notice both directions, invoices carry a stated monthly minimum, and the loyalty credit reduces that minimum by the same percentage so it always yields a real reduction.
Regulated environments carry obligations unregulated ones do not, so we scope separately for medical and dental practices and accounting firms. Where the evidence is the deliverable rather than the uptime, start at compliance.
Stable Infrastructure Drives Everything.
Run your own numbers, read the agreements, then call. Serving the Santa Clarita Valley and Southern California.
Managed IT, answered.
What is included in managed IT from SecureLynx?
Our base managed tier covers 24/7 monitoring of core infrastructure, patching and vulnerability remediation, endpoint management, help-desk support, account and access administration, and vendor coordination. It runs on a named stack: ManageEngine Endpoint Central for monitoring, patching, and endpoint management, and ESET PROTECT Elite with XDR for endpoint protection on every managed device. Encrypted, immutable offsite backup is part of our regulated tier and disaster-recovery engagements rather than the base managed price, and we say so rather than letting you assume it.
How am I actually counted, users or devices?
Both, and they do different jobs. A user is a named individual with login credentials in the managed environment, and that is what the per-user rate is built on. Shared devices such as front-desk workstations, exam-room terminals, and imaging stations are counted as supported endpoints under SLA Section 11, not as additional users. This is written into the agreement rather than left to interpretation, because the difference between counting seats and counting screens is the difference between two very different invoices.
Do you replace our internal IT or work alongside it?
Either. SecureLynx can act as your full IT function or work alongside existing staff and vendors, taking on the pieces you want covered and coordinating on the rest so nothing falls through the cracks.
Can my rate go up after I sign?
Not on its own. SLA Section 10 states that per-user rates do not increase during the term and that SecureLynx does not apply annual or inflation-based rate increases. Fees change only when your user count, supported environment, or service scope changes, and then only when documented in a signed Work Order or Change Order. There is also a loyalty credit that reduces your recurring fees by one percent for each full year of continuous service, to a maximum of five percent, applied automatically with no request from you.
How quickly will you respond when something goes wrong?
Our SLA commits to a first response to remote service requests within twenty (20) minutes during Standard Business Hours (Monday to Friday, 8:00 AM to 6:00 PM PT), regardless of priority. From there each request is triaged: a critical outage targets same-business-day resolution, degraded performance within 24 hours, routine requests within 48 hours. If a target is missed, Section 3 requires a documented resolution plan in your hands by the end of the next business day. After-hours support is provided on a best-effort basis at no additional charge, though availability is not guaranteed.
What happens if we leave?
The agreement is month-to-month with 30 days written notice, in both directions. On termination, MSA Section 8 requires us to hand over your environment documentation, administrative credentials, and data in standard machine-readable formats within twenty-five (25) days, and the SLA gives you a fifteen (15) day window to retrieve or export recoverable backup data at no charge. We do not sell you hardware or hold licensing, so there is nothing of ours left in your closet to negotiate over.
What areas do you serve?
SecureLynx serves the Santa Clarita Valley and the surrounding region: the full San Fernando Valley, Pasadena, Glendale, Burbank, Palmdale, Lancaster, Castaic, Ventura, and the communities in between. Our SLA targets on-site response within sixty (60) minutes inside the Santa Clarita Valley; elsewhere in Southern California, on-site timing varies with distance and conditions. On-site times are stated as targets rather than guarantees, and we say so in the agreement rather than only on the website.